Cookies Policy

About cookies

Cookies are small text files placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies can help a website operate properly, improve performance, remember preferences and provide information about how visitors use its services.

Lucky Wins Casino may also use similar technologies, such as pixels, tags, software development kits, local storage and device identifiers. These technologies may perform functions similar to cookies. In this policy, we use the word cookies to refer to cookies and similar technologies unless we state otherwise.

Some cookies are placed by Lucky Wins Casino, while others may be placed by service providers that support website operations, analytics, security, communications or advertising. The cookies used on the website may change over time as features, services and legal requirements develop.

How long cookies remain on your device

Session cookies operate during a single visit and are normally removed when you close your browser. Persistent cookies remain on your device for longer, subject to their settings or until you delete them. The length of time a cookie remains may depend on its purpose, your browser settings and the provider responsible for the cookie.

A cookie does not normally identify you by name on its own. However, information collected through cookies may be combined with other information connected with your account, device or use of the website. Where this occurs, the information may be treated as personal information under applicable privacy laws.

Types of cookies we may use

The website may use different categories of cookies for different purposes. The cookies available to you may depend on the pages you visit, the services you use, your device and your cookie preferences.

Strictly necessary cookies

These cookies are required for core website functions. They may help with account access, secure sessions, navigation, fraud prevention, identity and age checks, responsible gambling controls, security monitoring and the processing of requests. Without these cookies, some parts of the website may not work correctly. Because they support essential functions, they may not be available for disabling through the website's preference tool.

Functional and preference cookies

Functional cookies may remember choices you make, such as language, region, display settings or other preferences. They can make return visits more convenient and help provide features you have requested. If you decline these cookies, some preferences may not be saved and you may need to enter them again.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may collect information such as pages viewed, links selected, time spent on a page, general device information, browser type and broad location information. This information can help us identify errors, monitor performance, improve navigation and understand which content is useful. Analytics information is generally reviewed in aggregated or de-identified form where practical.

Advertising and marketing cookies

Subject to your choices and applicable law, marketing cookies may be used to measure campaigns, understand interactions with promotional content and help deliver advertising that is more relevant to your interests. These cookies may allow a service provider to recognise a browser or device across different websites or services. You can usually refuse or withdraw consent for these cookies through the cookie preference tool or your browser settings.

Security and compliance cookies

Security and compliance technologies may help detect unusual activity, protect accounts, reduce fraud, prevent abuse and support obligations relating to online gambling. They may collect technical information about a device, connection or interaction with the website. These technologies are used to support the integrity and safe operation of the website.

Why we use cookies

Cookies and similar technologies may be used to support the following purposes:

• Keeping the website available, secure and functioning as intended.
• Maintaining a secure login session and helping you move between pages.
• Remembering settings and preferences that you choose.
• Supporting account administration, verification and responsible gambling features.
• Detecting suspicious activity, fraud, technical problems and unauthorised access.
• Understanding website traffic, performance and user interactions.
• Testing improvements to website design, content and functionality.
• Measuring the effectiveness of communications and promotional campaigns.
• Complying with legal, regulatory, security and record-keeping requirements.
• Providing information that is more relevant to your device, browser or previous interactions, where permitted.

Information obtained through cookies may be combined with information collected when you create an account, contact us, use website features or interact with our communications. We handle this information in accordance with our Privacy Policy and applicable Australian privacy and gambling requirements.

We do not use cookies to remove your responsibility to make informed gambling decisions. Cookies cannot determine whether gambling is suitable for you, and they do not override account restrictions, self-exclusion arrangements, deposit controls or other responsible gambling settings that may apply.

Third-party services

Some website functions may be supported by third-party providers. These providers may place or access cookies and may process technical or usage information under their own privacy policies. Third-party services can include hosting, security, analytics, payment support, customer service, communications and advertising technology. We take reasonable steps to select providers that are appropriate for the services they provide, but their use of information may be governed by their own terms.

Managing your cookie choices

When available, the website's cookie preference tool allows you to accept, refuse or adjust certain categories of cookies. You can change your choices at any time by returning to the preference tool or using the relevant cookie settings link on the website. Changing your choices may not affect cookies that are strictly necessary for website operation.

You can also manage cookies through your web browser. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites or block all cookies. Browser controls differ between products, so you should refer to your browser's help or settings information for instructions.

If you use more than one browser or device, you may need to set your cookie preferences separately on each one. Deleting cookies may remove saved preferences and may sign you out of accounts. Blocking all cookies may affect the availability, security or functionality of the website, including features needed to access an account or complete a transaction.

Do not track signals

Some browsers and devices offer a Do Not Track or similar setting. Because there is no consistent industry standard for responding to these signals, the website may not respond to every such setting. You can use the cookie preference tool and browser controls described above to manage optional cookies.

Mobile devices and applications

If Lucky Wins Casino provides a mobile application or mobile-specific service, similar technologies may be used within that environment. Your device settings may allow you to reset advertising identifiers, limit interest-based advertising or control permissions. The options available depend on the operating system and device. You should review the privacy and advertising settings provided by your device manufacturer.

Updates, privacy and questions

We may update this Cookies Policy when our website, technology, service providers or legal obligations change. The updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically so you remain informed about how cookies are used.

The Privacy Policy contains further information about how Lucky Wins Casino collects, uses, stores and shares personal information, as well as information about privacy rights and available choices. If there is any inconsistency between this Cookies Policy and the Privacy Policy, the wording of the document that specifically applies to the relevant matter will generally take priority, subject to applicable law.

If you have a question about cookies, privacy or your preferences, use the contact or support details published on the Lucky Wins Casino website. Do not include unnecessary sensitive information when making an enquiry. We may need to verify your identity before responding to a request concerning an account or personal information.

By continuing to use the website after reviewing any applicable cookie notice, you acknowledge the use of strictly necessary cookies. Where consent is required for optional cookies, those cookies will be used in accordance with the choices you make and the requirements of applicable law.